Got questions?
Your order will be shipped within 5-10 business days via one of the world’s leading courier services, DHL, and will be delivered safely to your doorstep. 🚚
We cover all shipping fees, VAT, and delivery charges! 💸 However, import duties (customs taxes) are not included and are the responsibility of the customer. These charges are assessed by customs officers and typically range from 20-35 SAR.
You can request an exchange or return within 24 hours of receiving your order, for one time only. Requests made beyond this timeframe will not be accepted. ⏳
To be eligible for an exchange or return, the product must be:
-Unused,
-Undamaged,
-In its original packaging with all tags and accessories.
–Exchange: Free of charge. ✅
–Return: Return costs are the responsibility of the customer. The product must be returned via a designated courier service. If the product is damaged or defective, the exchange or return will be completely free. 🚚
At TheEventDress, we partner with top-tier shipping companies like DHL and FedEx to guarantee your order arrives safely and promptly. Our quality control team inspects every product before shipping to ensure it’s in perfect condition. You’ll also receive tracking information, so you can monitor your order every step of the way. 📦
We offer free shipping on all your orders at TheEventDress, with no hidden costs! 🎉 However, please note that in some cases, customs authorities in GCC countries may charge a small clearance fee (usually between 20-30 AED). These charges are the responsibility of the customer.
